Deliverability emails

Email deliverability is a critical factor in ensuring that you receive our important news and updates. Not only our guardian control system COREDINATE, but also our marketing team sends regular emails. Once a month we send a newsletter to our customers and prospects that includes product updates, offers, event information and much more. For this purpose, we use the software called HubSpot.

However, in some cases, our emails may not end up in your inbox. This may be because your IT department has certain security measures in place that restrict emails from third-party providers like our platform. We understand how frustrating this can be and want to help you avoid this problem.

Here are some proven measures you can take to ensure you receive our emails smoothly:

1. Whitelisting of IP addresses

Our emails are sent via specific IP addresses. If your IT department has blocked IP addresses, this may result in undeliverability. Ask your IT to whitelist the following IP addresses to ensure that our emails can be delivered:

54.174.60.0/23
143.244.80.0/20
18.208.124.128/25
54.174.53.128/30

158.247.16.0/20
54.174.59.0/24
54.174.63.0/24
3.93.157.0/24

54.174.52.0/24
139.180.17.0/24
54.174.57.0/24

2. Update your contact settings

Please make sure that you adjust your contact settings in our system. Please check if your email address is stored correctly and if you have activated the desired notifications.

3. Check your email sending settings

Please check that your email delivery settings are configured correctly in your email provider account. Check that our emails are not accidentally marked as "Policy" or "Spam" as this may affect deliverability.

Icon, email, einstellungen, versandeinstellungen

Veroeffentlichen_Icon

4. Check your mailing list

COREDINATE may send emails to a specific list of email addresses. Make sure that your email address is included in this list to ensure that you receive the relevant messages.

Last but not least: Please remember how important reliable email delivery is for you. Our recommendations are intended to ensure that you are always optimally informed about updates and new features of our online guardian control system and that you do not miss any important messages. Smooth communication is an important concern for us, and we do our best to ensure it. Don't worry, your inbox won't be overrun by our emails. We only get back to you when we really have something to say. Moreover, you can unsubscribe at any time with just one click.