Ticket system

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COREDINATE's ticket system is a central platform for all processes in the company that need to be clearly mapped. Create a so-called "task" to which you can attach events and assign tasks to this task. If desired, you can upload files to the task and allow comments to each task.

Ticketsystem_Icon

Do you have processes that are to be executed according to a fixed pattern, for example the briefing of a new employee? Then simply define the corresponding "process", which works like a template for your employees and can be started by them.

Your advantages

Our well-known "Tasks" feature is like a compact to-do list that you can link to specific checkpoints as needed to actively alert your employees to tasks that are due.

Would you like a little more? For more complex topics, which are subject to special processes, COREDINATE has developed the ticket system; centrally collected, but only visible for employees with the appropriate authorization. This allows you to delegate more extensive tasks spontaneously without having to instruct the respective employee. After all, the system tells you how it's done!

Example defective water meter:

incident, event logging, security, camera

goal, success, checkmark

Event Logging
"Counter does
not" during the
control run

Real-time transmission
to the portal

Team leader opens
the appropriate defined process and manually creates an operation

PROCEDURE "Meter defective"

Task: Report to department manager
Task: Inform repair service

Read also how the company Fuller Sicherheit and the company Wartung und Instandhaltung Werner have used and benefit from the ticket system.

The ticket system is a separate function. Please contact us for more information. Prices on request.

You are not yet using the COREDINATE^® guard control system? Then it's time to put our test set through its paces for 14 days free of charge and without obligation.