Stefan Bühling, Head of Alarm Reception and Intervention Center at Pond Security Service GmbH, reports how his company works with COREDINATE®.
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Why should a security service use COREDINATE?
The most important thing for the customer is, of course, the seamless and objective documentation of the control processes. The transparency this creates for our services is crucial in our industry, as it builds trust. In addition, our customers appreciate COREDINATE's clear menu navigation.
How has COREDINATE® optimized your workflow?
In direct comparison with other systems, COREDINATE stands out primarily for its intuitive handling of process logs and instructions. Additionally, the online portal allows for quick and flexible responses to customer requests.
How would you evaluate the usability of COREDINATE?
The interface is clear and easy to understand. Thanks to the user-friendly interface, no advanced programming skills are required, and the system can be quickly deployed in operational areas after a brief introduction.
How would you evaluate the setup and first steps with COREDINATE?
If I were to give a rating, it would be a 'good'. Especially the so-called first steps in the object-specific setup are logical and mostly self-explanatory. This is an invaluable advantage, as customer requirements can be implemented quickly, especially during project takeovers.
How have your customers/employees reacted to the new possibilities with COREDINATE?
Implementing new systems is never entirely easy, neither for customers nor for employees. However, once the COREDINATE workforce management system is up and running, there is unanimous approval, even enthusiasm. Our customers appreciate the option of their own access, as this keeps them well and fully informed at all times.
Incidents that used to take several days to follow up on (such as the extensive correspondence) have now significantly reduced in scope. And our employees are impressed with the tools, especially after the first damage report, as a photo during an observation often says more than lengthy descriptions.
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You are not yet using the COREDINATE® guard control system? Then it's time to put our test set through its paces for 14 days free of charge and without obligation.
