Workplace Safety

Lone Worker Protection via Smartphone

Automatic man down alarm and manual SOS button — built into the COREDINATE app your team already uses for guard tours and patrol management. No separate lone worker device needed — just the smartphone your team already carries.

1,300+ Companies
GDPR Compliant
2 Alarm Types
Safety helmet on empty warehouse floor — unprotected lone working

What Is Lone Worker Protection?

Employer's Duty of Care

Lone worker protection covers all measures that safeguard employees working without direct supervision or visual contact with colleagues. In the security industry, lone working is the norm: night shifts in empty buildings, patrols across sprawling sites, mobile rounds without a partner.

Under the Health and Safety at Work Act 1974 and the HSE guidance on lone working, employers must conduct a risk assessment and implement appropriate safety measures where lone working poses elevated risk. A mobile phone alone is not enough — if the worker is incapacitated, they cannot make a call. That is where automatic man down alarms come in.

One Platform — Guard Tours and Lone Worker Safety

Most lone worker solutions are standalone tools: a dedicated device or a single-purpose app. That means security companies end up running two separate systems — one for guard tour management and one for worker safety. COREDINATE is more than a lone worker app — it is a complete lone worker solution and security operations platform in one.

The man down alarm, SOS button, and GPS tracking — all in one app, alongside patrol monitoring, checkpoint scanning, and incident docs. One app, one subscription, one training.

Risk

Why Lone Worker Protection Is Not Optional

The Numbers

The HSE consistently identifies lone workers as a high-risk group — particularly in security, facilities management, and construction. Working in isolated environments, at night, or in contact with the public significantly increases the likelihood of incidents going undetected.

A lone worker who becomes incapacitated cannot call for help. Without automatic detection, critical time passes before anyone notices — turning a survivable incident into a fatality.

Source: HSE Lone Working Guidance

Regulatory Framework

The HSE lone working guidance under the Health and Safety at Work Act 1974 requires employers to assess and mitigate risks to lone workers. Where the risk assessment identifies elevated danger — night shifts, remote sites, public-facing roles — technical monitoring measures such as a lone worker alarm must be provided.

ISO 45001 provides the international framework for occupational health and safety management — COREDINATE supports auditable routines that align with its requirements.

Alarm Types

Man Down Alarm and SOS Button in One App

Manual SOS for immediate danger. Automatic man down alarm when the worker stops responding.

Manual SOS alarm

Manual SOS Alarm

The officer presses the emergency button on the smartphone — either the Crosscall hardware button or the in-app SOS button. The system immediately establishes a voice connection to the designated contact and displays the officer's location on the management portal.

Use case: assault, threat, medical emergency — the worker is still conscious and able to act.

Automatic man down alarm

Automatic Man Down Alarm

At configurable intervals (3–60 minutes), the app prompts the officer to confirm they are OK. No response triggers a pre-alarm with vibration. Still no confirmation? Full alarm: GPS position, audible signal, and automatic call to the designated number.

Unlike accelerometer-based fall detection, COREDINATE uses timed non-movement detection — covering all incapacitation types, not just falls.

Use case: fall, loss of consciousness, medical emergency — the worker can no longer respond.

Process

What Happens When an Alarm Triggers

01
Activation

Alarm Is Triggered

Manually via the SOS button or automatically when the officer fails to respond to the check-in prompt (interval configurable from 3 to 60 minutes). After the pre-alarm window, the app enters full alarm mode.

02
Voice Connection

Automatic Call

The smartphone automatically dials the designated number — your control room, operations manager, or external monitoring centre. A live voice connection is established.

03
Location

Audible Alarm and GPS

A loud alarm tone helps locate the worker on site. The current GPS position and the last checkpoint scans appear on the live map in the COREDINATE portal.

04
Documentation

Email Notification

An optional email with location details is sent to configured recipients — for a complete audit trail, even during night shifts.

Compliance

Certification, Data Protection, and Pricing

Safety certification

Certified Safety Standards

Certified to DIN V VDE V0825-11 with a compatible Crosscall smartphone. Supports ISO 45001 auditable safety routines.

GDPR compliant

GDPR Compliant — EU Hosting

All data on servers in Germany. Your workers' location and alarm data never leaves the EU.

Transparent pricing

Transparent Pricing

From 32 EUR/user/month. Guard tours, lone worker protection, GPS, logbook, scheduling — all included. No hidden costs.

€32
per user/month — complete security operations platform

32 EUR/user/month (Long-Term) or 52 EUR/user/month (Flex). Full platform: man down alarm, SOS, guard tour management, digital logbook, GPS tracking, scheduling, and more.

Compare that to a standalone lone worker app at £10-15/month per user — covering only worker safety. Add a guard tour system and you're paying twice.

Crosscall bundles with hardware emergency button available in the COREDINATE Shop.

Security officer on a lone night patrol

With the man down alarm, even my colleague on patrol feels safe — because I don't just know their location, I know their status in case of an emergency. It's reassuring for both sides. That's what responsible employee care looks like.

Volker Frisse Protection One GmbH — one of Germany's leading security providers

Frequently Asked Questions About Lone Worker Protection

What is a man down alarm and how does it work?

A man down alarm (also called inactivity alarm or non-movement alert) automatically detects when a lone worker has stopped responding. COREDINATE's man down alarm works by prompting the worker at configurable intervals to confirm they are OK. If they do not respond, a pre-alarm sounds with vibration and a notification. If confirmation is still missing, the full alarm triggers: an automatic voice call to the designated contact, the GPS position is shown on the portal map, and an audible alarm sounds on the device to help locate the worker.

Do I need a dedicated lone worker device or does a smartphone work?

The automatic man down alarm and the in-app SOS button work on any Android or iOS smartphone. For the dedicated hardware emergency button and full certified compliance, you need a compatible Crosscall smartphone (e.g., CORE M6 or X5). The Crosscall is IP68-rated, drop-resistant, and purpose-built for field work — it functions as both a rugged lone worker device and a full smartphone running the COREDINATE app.

How is COREDINATE different from standalone lone worker apps?

Most lone worker solutions are single-purpose tools — they monitor your workers' safety but nothing else. COREDINATE is a complete security operations platform: guard tour management with NFC checkpoint scanning, digital logbook, shift scheduling, GPS tracking, task management, key management, and incident reporting — with lone worker protection built in. Security companies don't need to pay for two separate systems or train staff on two apps.

What safety standards does COREDINATE meet?

COREDINATE is certified to DIN V VDE V0825-11, the German standard for personal emergency signal systems, when used with a compatible Crosscall smartphone. This standard covers alarm activation, pre-alarm procedures, signal transmission, and response verification. The platform also supports ISO 45001 occupational health and safety compliance through auditable safety routines and documented alarm histories.

What happens if the phone loses signal during a patrol?

The pre-alarm and audible alarm still trigger locally on the device — regardless of connectivity. The GPS position is captured at the last known location. Once the phone reconnects, the alarm notification is transmitted to the designated contacts. COREDINATE's app stores all data locally for 4-5 days and syncs automatically when connectivity returns. For environments with persistent dead zones, configure the check-in interval to cover the expected duration without signal.

Is lone worker protection a deductible business expense?

In the UK, lone worker protection equipment is a deductible business expense under health and safety compliance. Some industry insurers also offer premium reductions for organisations with demonstrable lone worker safety measures — check with your provider. Lone worker protection is not optional: the HSE expects employers to implement appropriate measures wherever the risk assessment identifies elevated danger.

What happens if an alarm is triggered accidentally?

The automatic man down alarm has a built-in pre-alarm phase: the app shows a notification and vibrates. The worker simply taps to confirm they are OK. Only if no confirmation is received does the full alarm trigger. This design minimises false alarms while still ensuring genuine emergencies are detected and escalated immediately.

What should a lone working risk assessment include?

Under the Health and Safety at Work Act 1974, employers must assess risks specific to lone working. This includes: identifying hazardous lone work scenarios (night shifts, remote sites, public-facing roles), evaluating the likelihood and severity of incidents, and defining control measures — including communication systems such as man down alarms, check-in procedures, and escalation protocols. COREDINATE's automatic lone worker monitoring, GPS tracking, and documented alarm history support compliance with these requirements.

Can I refuse to work alone?

In the UK, employees can raise concerns about lone working under the Health and Safety at Work Act 1974 if they believe the risk has not been adequately assessed or mitigated. The employer's duty of care requires a lone working risk assessment and appropriate control measures. If those measures — such as a man down alarm, regular check-ins, and emergency escalation — are in place, the employer has met their obligation. In practice, equipping lone workers with a reliable safety system like COREDINATE addresses the core concern: that help will arrive even if the worker cannot call for it.

Try Lone Worker Protection for Free

Order a trial kit, set up the man down alarm, and test it for 14 days. No contract, no credit card.