You suggest a feature. What happens to it next? With a standard support ticket: silence. In the Community Portal: a visible path from request to release.
A platform built into COREDINATE, the guard tour and patrol system. Every customer submits feature requests, discusses them, votes with likes and tracks each request's status in real time.
A controller hits a missing function during a shift. He writes a support email, sets out the case and sends it off. Then nothing. Is the request being reviewed? Is it on the roadmap? Has another customer already reported the same thing? In a ticket system, none of that is visible.
The result: good ideas sink, the same request comes in three times over, and the customer never knows where things stand. A roadmap nobody can see is a black box. That is exactly what the Community Portal opens up.
Instead of an email into the void, you create a thread: title, description and, optionally, an image. Other customers see it, join the discussion and vote with likes. Every request moves through a six-stage status process. These are the stages you see in the portal:
| Status | What it means |
|---|---|
| New | The request has been submitted and is being reviewed |
| Public | Visible to all customers, open to discussion and likes |
| In Development | COREDINATE is actively building it |
| Released | The feature is live and available in COREDINATE |
| Closed | The request has been wrapped up |
On every status change the submitter is notified automatically. No more silence after you hit send. Requests with the most likes rise to the top of the list: what many customers want becomes a visible priority.
Any customer can like a request. The most popular ones rise to the top. That produces an order showing what the majority of users actually need, not who shouts loudest. For COREDINATE, demand becomes measurable instead of assumed.
You decide per post whether to publish under your name or anonymously. Anonymous requests hide the submitter from public view. Criticism and awkward suggestions reach the table anyway, without anyone having to stand behind them by name.
Getting from a first thought to a visible status takes less than a minute.
Title, description and, optionally, an image. A toggle lets you decide whether to post anonymously or under your name.
Other customers comment, reply and like. Replies from COREDINATE staff carry a COREDINATE badge, recognisable as official at a glance.
Sort by Top or Newest, filter by "My threads" or "In development". Every status change brings a notification.
The Community Portal is built as a genuine discussion platform, not a form with a submit button.
Comments and a single reply level, inline editing of posts and image upload. New posts appear live, with no page reload. A second device shows the same state the moment someone writes.
You are notified on a comment, like, reply or status change. A 60-second cooldown keeps a busy exchange from turning into a notification flood.
The portal runs in German, English, French, Italian, Polish and Arabic. Multilingual teams work in their own language, with no language barrier between site and head office.
Every thread has its own URL. Share a request internally or jump straight from a notification into the right discussion.
The Community Portal is a platform built into the COREDINATE portal. Customers submit feature requests, discuss them, vote with likes and track each request's status in real time. It replaces the support-ticket detour: instead of an email that disappears, you can see what was submitted, what is being discussed and when something goes live.
No. The Community Portal is included in every COREDINATE plan at no extra cost from version 9.25, both in the long-term plan (from 32 € per device/month over a two-year term) and the Flex plan (52 € per device/month, cancellable monthly). See pricing →
Yes. You decide per post whether to publish under your name or anonymously. Anonymous requests hide the submitter from public view. That way critical or awkward suggestions still reach the table without anyone having to be identifiable by name.
Every request moves through a six-stage status process, such as New, Public, In Development, Released and Closed. You are notified automatically on every status change. Replies from COREDINATE staff carry a COREDINATE badge and are recognisable as official at a glance.
The portal is available in six languages: German, English, French, Italian, Polish and Arabic. That matters in particular for internationally staffed security firms running multilingual teams.
All certifications and awards →
The Community Portal is included in every COREDINATE plan from version 9.25, at no extra cost, reachable from the left-hand navigation in the portal. Not a customer yet? The free trial set gives you the full feature range for 14 days. From 32 € per device/month.