Sebastian Feiler, authorized signatory / technical manager at Sicherheitsdienste Feiler e.K., reports on how his company works with COREDINATE®.
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WHY SHOULD A SECURITY SERVICE USE COREDINATE®?
Many automatisms can be defined, which saves time.
HOW HAS OUR TOOL OPTIMIZED YOUR WORKFLOW?
Customers automatically receive their monthly evaluations, and images of incidents can be conveniently processed via the app. Area managers can access their own area and carry out targeted evaluations and filtering.
HOW DO YOU RATE THE USABILITY OF COREDINATE®?
Constantly being improved, the app is clearly structured. Practice is required for the management platform.
HOW DO YOU RATE THE SET-UP AND FIRST STEPS WITH COREDINATE®?
COREDINATE® support is competent and reliable. Sufficient time is taken during set-up, and someone is always available to help with questions and problems. The contact is personal and human.
HOW HAVE YOUR CUSTOMERS/EMPLOYEES REACTED TO THE NEW POSSIBILITIES WITH COREDINATE®?
Customers are happy to accept the system's possibilities, and as soon as there are improvements in processes, most customers are not averse to them. The system leaves enough leeway to take into account the personal wishes of individual customers. Employees have mixed feelings about the system; the more technical understanding there is, the more employees exploit the potential. In the event of problems or innovations, which can certainly arise, older employees in particular revert to simpler, older control systems.
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