Outage monitoring
COREDINATE, the online patrol system, runs very stable.
However, if there are any short-term failures, they are listed below.
-
🟡 External outage at Microsoft 365
Status The app and portal are not affected. Due to an outage at Microsoft 365, emails from COREDINATE to recipients using Outlook or Exchange Online may arrive late. See the entry dated 12.11.2026 for details. -
12.11.2026 – Delayed emails due to Microsoft 365 outage
Period since 12.11.2026 (Thursday evening CET) – ongoing Description Microsoft 365 has been experiencing a global outage since Thursday evening (Microsoft incident EX1550543). Exchange Online is hit hardest: many users cannot open their mailbox in Outlook, and incoming email is delivered with a delay.
For COREDINATE, this means that scheduled reports and emails from notification rules, including alarm notifications, may reach recipients with a Microsoft 365 mailbox late. The app and portal keep running independently of this. Microsoft says it has extended the delivery window for delayed emails to 48 hours so that they are not lost.
If you are affected: You can see alarms and events directly in the portal, without relying on your mailbox. For critical alerts, notification rules can also send an SMS (paid SMS module). Our own mailbox also runs on Microsoft 365, so emails to support@coredinate.de may reach us late. For urgent matters, phone is the fastest way to reach us; the number is on our support page. Microsoft's live status: status.cloud.microsoft.
Affected Emails from COREDINATE to Microsoft 365 mailboxes (reports, notifications) Update 13.11.2026, 11:00 CET: Microsoft reports early signs of stabilisation but is bringing services back only gradually. The outage is on Microsoft's side. We are following Microsoft's updates and will update this entry as soon as the status changes. -
05.05.2026 – Limited access to the portal
Period 04.05.2026, approx. 22:00 CEST – 06.05.2026 Description DENIC, the registry for all German .de domains, is currently experiencing a technical fault. As a result, many DNS providers cannot reliably resolve portal.coredinate.de right now, along with numerous other .de websites.
Resolved on 06.05.2026. DENIC's DNSSEC signatures for the .de zone are being delivered correctly again.
If you are affected: Temporarily switch to a different DNS provider (e.g. the one provided by your ISP), or wait for the situation to stabilise. DENIC's live status: status.denic.de. Background coverage: ComputerBase report (German).
Affected Portal (portal.coredinate.de) Update Issue resolved. All systems are running stably again. -
26.03.2026 – Image Loading Issues
Period 26.03.2026 Description Image loading experienced delays or errors, particularly affecting events and forms. The issue was related to our hosting provider.
Affected App, Portal Update Issue resolved. All systems running stable. -
07.09.2025 – Service Disruption
Period 09:15 – 10:45 Description Due to a database issue, the system experienced temporary delays and was at times not fully accessible.
The problem has since been resolved and all services are now fully available again.Affected App, Portal -
26.03.2025 – Maintenance work
Period 26.03 – 27.03 Description Due to unplanned database maintenance, longer loading times may occur. Affected App, Portal -
17.04.2025 – Incident Report
Period 17.04 02:00–02:23 Update Between 02:00 and 02:23, our system was temporarily unavailable due to a certificate error.
During this time, login was not possible.The issue has been resolved and the system has been stable since.
-
24.03.2025 – Database Upgrade
Period 24/03/2025, 10:04 – 10:09 Description Due to a database upgrade, the system had to be temporarily placed in maintenance mode and was therefore unavailable for a short period. Affected App, Portal -
20.08.2024 – Maintenance
Time range 20.08.2024, 11:10 am - 11:50 am Description Our system is therefore temporarily unavailable due to planned maintenance work. Affected App, Portal Update 11:16 am: Maintenance work completed. -
04.04.2024 – Outage
Time range 04.04.2024, 03:00 a.m. – 09.04.2024, 10:00 a.m. Description Limited connection speed due to a bug in the 9.8.0 update. Affected App, Portal Update 09.04.2024, 10:00 a.m.: Malfunction fixed. -
11.11.2022 – Outage
Time range 11.11.2022, 11:08 a.m. – 01:58 p.m. Description Database malfunction. Restriction on retrieving work results older than 6 months. Affected App, Portal Update 11.11.2022, 01:58 a.m.: Malfunction fixed. -
14.12.2021 – Maintenance
Time range 14.12.2021, 00:00 a.m. – 00:42 a.m. Description Security-related updates to the database servers. Infrastructure not accessible. Affected App, Portal Update 00:42 a.m. – System accessible again. -
11.06.2021 – Outage
Time range 11.06.2021, 01:30 a.m. – 02:10 a.m. Description Failure of a subsystem of the provider Affected App, Portal Update 01:30 a.m.: Database structure partially unavailable.
01:40 a.m.: Fault message from the provider.
02:10 a.m.: System accessible again. -
01.09.2020 – Outage
Time range 01.09.2020, 01:10 a.m. – 01:20 a.m. Description Failure of the system. Login not possible. Affected App, Portal Update 01:20 a.m.: Malfunction fixed. -
17.07.2020 – Outage
Time range 17.07.2020, 11:24 p.m. – 18.07.2020 00:20 a.m. Description Technical malfunction of COREDINATE servers. Delays possible. Affected App, Portal Update 18.07.2020, 00:20 a.m.: Malfunction fixed. -
03.05.2020 – Outage
Time range 03.05.2020, 07:45 p.m. – 08:45 p.m. Description Failure of the system. Login not possible. Affected App, Portal Update 03.05.2020, 08:45 p.m.: Malfunction fixed. -
22.01.2020 – Outage
Time range 22.01.2020, 03:50 – 04:30 a.m. Description Failure of the system due to a router malfunction at the server provider Affected App, Portal Update 22.01.2020, 04:30 a.m.: Malfunction fixed.