Andreas Ceccon, Managing Director of SITRAC Security Services, talks about the use of COREDINATE®. SITRAC Security Services offers comprehensive security solutions and services for companies and private customers to meet their security requirements and ensure the highest level of protection.
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WHY SHOULD A SECURITY SERVICE USE COREDINATE®?
The most important thing for us was that we wanted to provide the customer with complete and objective documentation of the inspection processes. The transparency of our service is important in our industry, because this is how we create trust. Our customers appreciate COREDINATE's online access. This allows them to see in the morning what has happened and whether the inspection was carried out at all or not.
HOW HAS COREDINATE® OPTIMIZED YOUR WORKFLOW?
In our case, we had to spend around four hours a day reporting incidents, recording hours, area time recording and employee recording. This was very time-consuming and costly. Costs that we could not pass on to the customer. COREDINATE® now takes over these tasks – quickly and immediately visible to our customers!
HOW DO YOU RATE THE USABILITY OF COREDINATE®?
COREDINATE® is very easy to use and understand. When we introduced this system, we set aside about an hour for each customer for an introduction. The customers immediately understood the simple, well-structured interface. This showed me that I had chosen the right solution.
HOW DO YOU RATE THE SET-UP AND FIRST STEPS WITH COREDINATE®?
Thanks to the great support from COREDINATE®, it was child's play to create master data, read in checkpoints and assign them to different areas. Setting up working time recording and area time recording was easily explained. Here, too, I had expected it to take more time.
HOW HAVE YOUR EMPLOYEES/CUSTOMERS REACTED TO THE NEW POSSIBILITIES WITH COREDINATE®?
Our customers were amazed at the level of transparency. We based this step on the immediate availability of incidents, working hours, area times and the ability to view the flexible forms immediately and online via the COREDINATE® platform. Our employees responded very well. From now on, they will be able to record all events via smartphone, have telephone numbers or important tasks to hand immediately, always and everywhere and individually for all inspections that we carry out. Whether these are buildings, construction sites or communities. We master these tasks with COREDINATE®.
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