Moritz Elbers, Managing Director at KLEsecur GmbH, talks about the use of COREDINATE® in his company. KLEsecur GmbH offers customized security solutions and services for companies and institutions to effectively meet their security needs.
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WHY SHOULD A SECURITY SERVICE USE COREDINATE®?
In addition to maximum transparency for customer satisfaction, the COREDINATE® system makes it much easier to document work processes and all relevant information!
Counter question: Why is the online tracking of a parcel service provider an absolute standard nowadays? Quite clearly, the customer is well informed and can adjust to the further course of the service in real time. We see the use of COREDINATE® in our daily operational business in a very similar way. Our clients receive all important information at a glance, whenever they want it!
HOW HAS COREDINATE® OPTIMIZED YOUR WORKFLOW?
As early as the planning phase of our company, we were strictly in favor of an absolutely transparent way of working. We came into contact with COREDINATE® through targeted research and very quickly realized that we were meeting like-minded people. As a result, our work processes were already optimized by the system from the very beginning, from the start of the company in March 2015, so to speak.
HOW DO YOU RATE THE USABILITY OF COREDINATE®?
Overall very simple, straightforward and user-friendly. The devil is often in the detail, especially with a complex software solution like this. However, continuous updates, adaptations and a very friendly support team that is open to criticism ensure constant improvements in terms of usability.
HOW DO YOU RATE THE SET-UP AND FIRST STEPS WITH COREDINATE®?
To be honest, this was a little tedious due to the somewhat opaque previous version of the online portal. If we had to set up COREDINATE® in the new online portal today, it would be a lot easier!
HOW HAVE YOUR EMPLOYEES/CUSTOMERS REACTED TO THE NEW POSSIBILITIES WITH COREDINATE®?
Our customers are consistently positively surprised! We can clearly feel how much our customers appreciate being well informed about what is happening at their properties on a daily basis and having the certainty that the commissioned security services are being carried out in accordance with instructions.
This prompt flow of information also ensures that, in addition to security-related findings, necessary maintenance and cleaning work on the properties we look after, for example, can be identified much more quickly and then carried out. In this way, we also contribute to the important topic of service and cleanliness, which we also always pay careful attention to for our customers.
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